2025 NDIS Price Guide update and Bug fixes

We have been working hard to fix a host of issues acrcoss the platform across the last few months subsequent to your feedback. We detail the items we have addressed below along with providing an update on the 2025 NDIS Price Guide released last night.

1 July 2025


Price Guide Update

We’re happy to let you know that the NDIS 2025–26 Price Guide update has been successfully implemented in your GoodHuman workspace. All relevant line items have been updated across Bookings and Services.

Some more recent updates include;


 June 28

• Resolved an issue where error indicators were not displaying for Transport bookings in the Group session > Bookings tab.
• Fixed a bug where manually added line items were stuck in the ‘INITIAL’ state, causing bookings to break if there were no existing billing lines.
• New provider instances were being created with a faulty Default Intake Form. This has now been corrected to ensure a clean onboarding experience.
• Fixed a regression where pending request alerts were not triggering for Unavailability Cancellation Requests by team members.
• Updated the Careview finance export to include Claim Type codes in the InvoiceLineClaimType column — resolving a long-standing gap in exported financial data

June 20

• Public API Enhancement – Added a new updatedAfterDate filter to the Shift Slots List endpoint, allowing consumers to fetch only records created or updated after a specific timestamp.
• A critical cleanup: previously, team members could still be removed from shift slots already sent to finance — causing downstream issues. This has now been prevented by hiding the option unless the shift slot is in a valid state. Even better, the action menu itself is now hidden entirely when no actions are possible, leading to a much cleaner UI experience.

May 30

• Fixed an issue where archived customer bookings were still showing up in the calendar.
• You can now only add shifts to completed sessions if they have a team member assigned.
• Added rules for historical bookings. If a past booking is added with attendance marked as “Completed” but billing was still “Initial”, it now gets set to “REQUIRES_APPROVAL” — supporting both VCP and NDIS.
• Fixed a bug where editing a session time after customer bookings were approved removed billing from Payments and broke the booking. The new approach ensures booking and billing statuses remain unchanged, and the session time is no longer automatically updated — a safer and more stable flow.
• Removed the “Remove Team Member” button from cancelled bookings to prevent downstream issues from accidentally deleting team members post-cancellation.
• Fixed the funding filter on the bookings list page. You can now filter bookings by VCP or NDIS funding sources.
• Added team member statuses to the team member export.
• Improved Australian phone number validation
• GH-1039 – Fixed an issue so that custom hours are correctly saved when cancelling a shift.

May 23

• Fixed a bug where workspace-created notes were ignoring service note privacy settings and defaulting to “General”. The cause? A hardcoded value — now corrected.
• Updated note tagging behaviour in group bookings: cancelled or archived bookings will no longer include those customers when tagging. We also uncovered and resolved an inconsistency where archiving a customer didn’t archive their group bookings — this is now fixed, closing out several related tickets.
• Increased the file upload/download limit to 100MB, because it’s 2025 and it was time.