Mobile fixes to improve user experience, please ensure all apps are updated to the latest version.

Version: 1.25.1 (22 Jan 2025)

• Fix: Edge case when user check-in/out of a shift app freezes
• Fix: Edge case when user leaves notes app freezes and appears as if no note is left

Version: 1.25.0 (December 2024)

Features:

• Forms - View previous incident reports

• Customer - View customer goals

• Onboarding - Add option to skip uploading a profile pic

Bug Fixes:

• Fix: “note not found” error when checking out

• Fix: date picker display in dark mode.

• Fix: display street address when geolocation data not present

• Fix: Pdf viewer on Android devices.

• Fix: Scroll to load more customer notes

• Fix: edge case crash when finishing transport shift

• Fix: edge case crash when accessing messages

We’re excited to announce a highly requested update to the Team Calendar view, designed with your experience in mind. This enhancement brings greater clarity and control when managing paid cancelled shifts for your Team members.

With this update, the calendar will now automatically display any Team member’s cancelled shift that is marked as paid. Here’s how this improvement can help:

• Clearer Hour Tracking: Canceled shifts where the Team member is paid will now be included in the accumulated hours displayed in the Team calendar, giving you a more accurate view of the total hours paid.

• Streamlined Timesheet Approvals: You can now easily access these cancelled shifts directly from the Team calendar view to approve them for inclusion in the Team member’s timesheet.

If you’d prefer to view cancelled shifts that were not paid, simply use the Team member status filter and select "Canceled - unpaid."

We believe this update will make managing shifts even more seamless and efficient, saving you time and ensuring accuracy in your day-to-day operations.

We excited to introduce an update to our Timesheets experience. This update provides a number capabilities that make the task of managing timesheets and payroll easier than ever before.

Along with a number of awesome features, we have updated the design structure of Timesheets to run in line with patterns we will be introducing across the platform as we release updates across the coming months.

Some highlights of this update include;

• Easier navigation that makes it easier to view and manage information at scale
• More extensive and powerful filter options to get to information instantly
• Pay periods to make it simpler to manage pay period processing
• New calendar and calendar filtering options
• Clearer indicators for time types including sleepover, active overnight and more
• New hover state snapshot to make it easier to get information instantly

There’s a host of updates that make the Timesheet experience simpler and more responsive.

Please reach out to our customer team if you have any questions about this release or need any assistance.

We've revamped our services page with a sleek, fresh design that aligns with our new user interface style guide—all to enhance your experience! While the look has been updated, all the features you know and love are still here, just with a more user-friendly style. Enjoy the new feel!

25 July

• Increase text limit for group activity to 2500 characters

• Improved team member profile saving of address
• Group booking notes show the session time, not the current time
• Added booking instructions to the booking export
• Ensure a closed session cannot be revoked

24 July

• Debtor ID is no longer a required field for a debtor

• Improved error message if a unique Debtor ID is not entered

22nd July

The new navigation structure of GoodHuman’s operating system.

• We have sharpened the focus of our experience on the core task of managing Bookings. As part of this focus, we have made the decision to remove the Dashboard as our key landing page.

• To make it easier to access the tools that you need we have restructured the navigation options to be more logical, clean and simple. Core operational controls have been prioritised with Bookings, Customers, Services, Sessions and Payments as the options available.

• Team, Incidents and Accounts have been separated to make access more easily restricted and to simplify the hierarchy of information.

• We have moved Notifications, Messages and Profile to the top right-hand side of the screen and consolidated access to Notifications to a single point that is universally accessible.

• We have made the Booking views, List and Calendar accessible from the Bookings home and made it simple to toggle between views to see data and manage processes.

• Users now have the option to hide the many filters we make available on the top of the Bookings page to make it easier to remove noise and focus users on the central task at hand.

• Notifications have been sharpened and refined with an updated design and a suite of enhanced functional controls to make it easier to understand the priority of messages and actions required.

• We have introduced Notification Types that allow an easier, more refined way of breaking down and prioritising critical and non-critical messages.

19 July

• Customers export file is now including the activeServiceDate for Expiring soon service agreements

• Service page auto-loads when scrolling past 20 services

• Group service loads beyond 20 sessions and schedules

• Attachments can be viewed when added to forms

• Updated general copy text

• Released Xero payroll export file for UpSheets app

• Introduces a few improvements around Debtor Management including the introduction of an inactive status

• The Debtor customer list allows auto-loading of customers when scrolling beyond 20

• Uninvited Team Member list allows auto-loading of Team Members when scrolling beyond 20

• Psychiatrist is added to the relationship type for contacts

• Care Preferences was added to the Customer data export

• Behaviour Support and Medication Management care information visible on the user interface

Price Guide updated 7:15 pm, 5th July for the 2024-25 NDIS Price Guide

We sincerely appreciate your patience and understanding during the recent updates to the 2024-25 NDIS Price Guide. We recognise that such changes have required adjustments on your part, and we will continue to develop a billing engine that should remove this manual interaction.

Your cooperation in taking the necessary actions to align with the new price guide is immensely valued, this has helped to ensure that the transition is as smooth as possible, allowing us to continue delivering the high-quality service you deserve.

Your support and commitment during this period exemplify the strength and resilience of our community. Thank you for being an integral part of our journey towards better service and care.

There has been a significant number of changes to the Price Guide this year. These include updates to more than 450 line items, the removal of 244 line items and the introduction of 10 new line items. The most prominent update has been the removal of the TTP line items.

If you have not read our latest communication with instructional videos for the action you need to take please review this now by clicking this link 

We have udpated the Calendar view for workers to show hours instead of days and hours as we seek to enhance the experience of our view across the platform.

We have also fixed a bug that ensures the Behaviour support and medical management fields display properly when presented.

We have fixed a number of bugs and updated key functional areas across the last week. We are working hard on a range of items at present and look forward to providing more updates across the comimng few weeks.

• We've updated the export to include Carer preferences
• Added an empty line to the bottom of the careview export
• Added psychiatrist to the contacts relationship drop down
• Extended the number of team mmeber records in the uninvited team member page
• Fixed an ongoing bug with the team member invites that removes a long term reliability issue

As mentioend we will be releasing updates regularly from this week.