We’re pleased to let you know that the 2026–27 NDIS Price Guide update has now been completed in GoodHuman.

The update includes:

• All current NDIS line item pricing updates
• Support for the newly introduced NDIS line items, including the new suffixes, through an update to the GoodHuman billing engine.

As a final follow-up, we’ll also release a small enhancement to ensure that the new line-item suffixes are displayed on invoices. This will be completed shortly.

Service Agreement Updates

For organisations that opted in to have their Service Agreements updated automatically, these updates will commence from 1 July 2026.

Each provider’s Service Agreements will be updated independently, so the timing may vary slightly. We’ll notify you once your organisation’s update has been completed.

If you have any questions or require assistance, please contact our Support Team at support@goodhuman.me

We’ve introduced a new way to quickly identify bookings that have received published applicant responses, without needing to open and review each booking individually.

What’s New?

• A new “Published Responses” view is now available.
• Selecting this view will display all bookings that have published responses.
• You’ll also be able to see the number of responses received for each booking at a glance.

This enhancement makes it easier to monitor applicant engagement and identify shifts that are attracting responses.

Upcoming Improvement: Calendar Date Range

We’ve identified an issue where the calendar defaults to:

• A start date of the day you log in, extending to 12 months.

This behaviour will be corrected in an upcoming update so that the calendar displays the full available date range by default, ensuring all relevant bookings and responses are visible without requiring manual date adjustments.

We’ve rolled out a number of enhancements and fixes to improve reliability, usability, and the overall experience across the GoodHuman platform and mobile app.

✅ Improved Incident Attachment Uploads

• Resolved issues that could prevent attachments from being uploaded to Incident Reports on mobile devices.
• Added the ability to take and attach photos directly from within Incident Reports, making it faster to capture information while on the go.

✅ Geo-Location Restriction Enhancements API work for the forthcoming ring fencing feature

✅ Shift Publishing Improvements

• Improved conflict detection when publishing shifts, ensuring availability warnings are displayed more accurately.
• Fixed an issue where cancelling a published booking did not correctly update the shift’s published status.

✅ Enhanced Mobile Experience

• Added placeholder guidance for customer records that do not yet have Goals recorded, improving clarity when viewing customer information on iOS devices.

Thank you for your ongoing feedback. These updates are part of our commitment to making GoodHuman simpler, more reliable, and easier to use every day.

We’re excited to share an enhancement to the Customer section in GoodHuman.

To improve usability and create a cleaner, more intuitive experience, we have updated how navigation is displayed in the Customer area.

• Publishing shifts get new filters. Now you can filter Team members based on several requirements, allowing you to publish to a curated list of Team members.

• Fixed incorrect service agreement warning when editing a Support Service booking for all remaining bookings or the next booking in a series
• Fixed incorrect funding warning when editing Group Service customer booking time

Following our updates in the past fortnight, for mobile, note loop fixes and improved handling of shift start actions, we’ve released a new mobile app update with several improvements and bug fixes to enhance stability and usability across both iOS and Android.

What’s Improved

• Fixed an issue causing the iOS login screen to twitch or glitch during sign-in
• Resolved a problem preventing access to the Customer tab for Group Service users

• After submitting an incident, the app now returns you directly to the relevant shift details screen, ensuring a better user experience
• Improved incident count visualisation when ending a shift
• Fixed touch response and modal layout issues on Pixel 9 Pro devices
• Updated the camera upload button label from “CROP” to “SAVE” for better clarity
• A team member no longer receives a notification if they did not apply for a published shift

Please update to the latest version from the App Store or Google Play to access these improvements.

We’re introducing a series of enhancements to simplify booking approvals and improve visibility, helping you move faster from scheduling to payments.

"Requires action" view introduced

Stay on top of what needs attention with the new “Requires action” view.

• Instantly identify bookings that need fixing to ensure you get paid
• Once resolved, the bookings automatically move into the “Requires approval” tab

This ensures a smoother, more reliable path to payment, without key errors blocking bookings approvals for payment

Centralised Group Booking approvals

Approving Group bookings is now faster and more efficient.

• Approve group booking directly from the bookings list view
• No need to navigate into individual group services

Calendar view introduced to the Customer bookings tab

A highly requested feature is here: customer bookings in a visual calendar format.

• View each customer’s bookings in an easy-to-read calendar
• Access a detailed table view for deeper insights
• Download and share schedules with participants

Making it easier than ever to communicate schedules and improve transparency. Head to the customer's profile and click on their Bookings tab.

To view the full release and how to video's click on this link

We are delighted to introduce our new Rostering experience.

This new version is faster, smarter, and more intuitive, designed to boost performance and streamline your teams' workflows. We focused on delivering speed, clarity, and efficiency, allowing your teams to do more in less time.

This major release reflects our commitment to building tools that respond to your feedback and leverage the extraordinary talent and passion of your teams.

• Rebuilt Rostering Experience – Faster, smarter, and more efficient calendar built from the ground up
• Unified Calendar View – See Open shifts, Team members, & Customers all in one place
• Improved Visibility – Customer names now shown directly on Open shifts
• Easier Navigation – Quickly move between weeks or selected date ranges
• In-Calendar Booking Management – Edit and manage bookings without leaving the calendar
• Smarter Views & Filters – Create, customise, and reorder views with ease
• Public Holidays Included – Built-in visibility of state-based public holidays
• Team Availability – Instantly see who’s available or unavailable
• Worked/Contract Hours Visibility – Compare scheduled hours against contracted hours for each team member at a glance

The mobile app, both iOS and Android, has received an update. This update specifically resolves the checkout notes issue, which requested that a note already completed be entered.

Please communicate to all users to update their GoodHuman app for a better notes experience.

We’re excited to share a new production release focused on strengthening your Calendar experience and improving performance across the platform, while introducing fine-grained permissions.

Details of this release include:

Improvement

Calendar: Split Screen “All” View: The “All” view in the Calendar is now split screen, allowing you to see both Team Members and Customers at the same time. This was critical to increase data loading times while adding the advantage to provide clearer coverage visibility.

Improvement

Permissions & Access Control: Fine-grain permission adjustments have been applied to ensure more accurate access control across different views.

Improvement

Calendar: Team Members Open Slots show at the top of the All view as the primary planning lens — helping you fill shifts for customers more efficiently.

Improvement

Calendar: We’ve significantly improved performance in Weekly and Daily views.

Large datasets now load more smoothly, with reduced UI lag when scrolling and navigating. This makes managing high-volume rosters faster and more responsive.

Improvement

Default Calendar Filters Updated: Group Services and Support Services are now selected by default in the bookings & calendar. This ensures the most commonly used services are visible immediately, reducing clicks and improving workflow efficiency.

Performance Enhancements

We’ve made backend database optimisations to improve overall query performance and response times across the platform. You should notice:

• Faster loading

• Improved stability

• Better performance during peak operational hours

Fix

Booking Export: Non-billable items were incorrectly appearing in booking exports. This has now been resolved to ensure export accuracy.

Fix

Unavailability & Timezone Handling: We’ve corrected issues relating to:

• Unavailability date timezone conversions

• Shift filtering inconsistencies

This ensures team availability is displayed accurately across views.

Fix

NSW Australia Day Handling: An issue affecting NSW Australia Day handling has been resolved to ensure correct scheduling behaviour around the public holiday.

We’re continuing to work on substantial upcoming enhancements and look forward to sharing more with you soon.

As always, if you have any questions or need assistance, please reach out to our customer team at any time via support@goodhuman.me